Refund Policy
When you can get your money back for school plans and Student Premium.
1. Free trial
Cancel Student Premium during the 7-day trial and you are never charged.
2. Consumers: 14-day right of withdrawal
If you are a consumer in the EU/EEA or UK you may withdraw from a Student Premium purchase within 14 days of the first charge without giving a reason by writing to support@deepvect.ch (a simple e-mail is enough). Because the Service starts immediately, we may deduct a proportionate amount for the days already used, as permitted by law. Refunds go back to the original payment method within 14 days.
3. Monthly periods already started
Outside the withdrawal period, cancellation stops future charges but the current month is not refunded pro-rata – you keep access until the end of the period. We make exceptions for duplicate charges, charges after a confirmed cancellation, and extended outages caused by us.
4. School plans
Institutions may cancel at any time with effect at the period end. Seats removed mid-cycle are credited at the next renewal rather than refunded. Billing errors are corrected or refunded promptly.
5. How to request a refund
Write to support@deepvect.ch or use the Contact page with the account e-mail and, if available, the invoice number. We answer within 5 business days.
6. Statutory rights
This policy does not limit any mandatory rights you have under applicable consumer-protection law. Last updated: 2026-10-14.