Subscription, Payment & Cancellation Terms

1. What is offered

• School plans (Standard / Premium tiers and seat bundles): paid monthly in advance by the Institution; price depends on tier and number of student seats. Extra seats added mid-cycle are charged for the full current month; reductions apply from the next renewal.
• Student Premium (where the school has enabled it): a personal monthly subscription that unlocks every Premium AI model for one student – EUR 4.90/month at Standard schools and EUR 9.90/month at Essential schools – within the school's fair-use limits and always subject to the teacher's restrictions.

2. Free trial (Student Premium)

Student Premium starts with a 7-day free trial. The first charge is taken automatically at the end of the trial unless you cancel before then. We send a reminder e-mail three days before the trial ends.

3. Automatic renewal

All paid plans renew automatically for successive monthly periods at the then-current price until cancelled. You are shown the renewal price and date next to every subscribe/pay button and in Settings → Billing / Settings → Premium. Price changes are announced at least 30 days before they take effect; you may cancel before the new price applies.

4. How to cancel

• Schools: Settings → Billing → Cancel or downgrade (owners/admins), or through the Stripe billing portal. Cancellation takes effect at the end of the current billing period; you keep access until then.
• Student Premium: Settings → Premium → Cancel plan, or via the Stripe billing portal ("Manage billing"). The plan stays active until the end of the current period (or the end of the trial) and is not charged again.
• If a school upgrades to a plan that already includes Premium, personal Student Premium subscriptions are automatically set to end at their period end so nobody pays twice; the student is notified by e-mail and in the app.
• You can also cancel by writing to support@deepvect.ch.

5. Payment

Payments are processed by Stripe (cards, Link, PayPal via Stripe, SEPA, TWINT and other regional methods depending on your country). Prices are shown in EUR; some methods are presented in local currency at the displayed exchange rate. Failed payments are retried; if payment keeps failing, the plan is paused and reverts to the free tier.

6. Purchases by or for minors

Student Premium must be purchased or expressly authorised by a parent or legal guardian, who confirms this during checkout and is the contracting party. Receipts are sent to the payer's e-mail address.

7. Refunds and withdrawal

See the Refund Policy. Statutory withdrawal rights for consumers (for example the 14-day right in the EU/EEA and UK) are not affected.

8. Changes

Last updated: 2026-10-14.